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Net Promoter Score (NPS)
We provide real-time updates, reminders for tool off-hire, and a commitment to remove equipment from your site within two days. Our values of leadership, integrity, determination, and improvement drive everything we do, making us the trusted partner for hundreds of companies across London’s construction industry.
Last updated: 22/10/2024
On Time Deliveries & Collections
The results from tracking this number are inspirational! We focus on team accountability, constant improvements, driving down wastage, and maximizing the effective use of our hire equipment on your projects. We monitor and track inefficiencies and errors to improve our overall Trip Efficiency score.
Last updated: 21/10/2024
Time to Answer Phone
Your job as a construction buyer or site operative is demanding! City Hire tracks our response times to your phone calls on a live dashboard and captures the results weekly to identify trends and constantly improve.
Last updated: 15/10/2024
Time to Respond to Email
Purchasing and PO procedures involve a lot of email traffic for construction buyers. To maximise efficiency, we aim to eliminate the need for follow-ups or chasing responses. City Hire monitors email response times constantly to ensure top performance is maintained and to be there for you when needed most.
Last updated: 10/10/2024
Equipment Off Site Inside 2 Days
We monitor this number closely based on feedback from site managers to prevent theft, loss, and wasted space due to unused hire equipment left on site for too long. We report on this KPI weekly to ensure timely collections and prioritise new deliveries.
Last updated: 17/10/2024
Delivering a consistently excellent tool hire service requires a highly efficient and disciplined operation. City Hire has fully embraced the principles and standards set out within the internationally recognised ISO9001 methodology to empower the company through robust processes.
In addition, our entire fleet of vehicles is managed under the specific and intense parameters set out in the Fleet Operator Recognition Scheme at their Silver standard.
City Hire has a Zero Reportable Accidents' target, which is reviewed by every member of the team on a weekly basis. In order to align with best practices, the company has adopted international OHSAS 18001 standards and constantly improves its policies to minimize and, where possible, eliminate risks.Specific focus areas include safe tool usage, relevant training for the team, personal protection equipment, and a relentless passion for safe operational awareness of key issues such as Working at Height, HAVS, Noise at Work, and Dust Extraction.
Furthermore, City Hire sees it as its responsibility to stay fully aware of all legislation and values that can be added by subscribing to various institutes, including the Health and Safety Executive Recognition Scheme at their Silver standard.
We accept responsibility for the possible harmful effects that our activities may have on both the local and global environment and are committed to reducing them by: